• Orders are processed next business day
• Australia Post options available at the Checkout
• Free Pick-Up available from our Port Kennedy (WA) warehouse
• See below for info on Pre-Orders/Backorders/Custom Orders
• For more info, see our Shipping Policy

In many cases, we're in-stock and ready to ship next business day.

Pre-Orders / Backorders / Custom Orders: You'll know if your item/s are in-stock or available on pre-order by the status messages.

1. All pre-orders are accepted with a non-refundable pre-payment.
2. Lead times are noted on the product pages. EG Ribbon items are manufactured to demand, with up to a 4-8 week turnaround + shipping to your door.
3. Although we always quote 4-8 weeks, it is likely your items will be with you well within this time period. We're much happier to be "safe than sorry"!

Shipping of Pre-orders:
If you've added other items to your cart that are in-stock now, we'll be in touch to see whether you want us to ship everything together, or you can add in a second shipping fee. As a default option, we will post your order once everything is in-stock.

If you have any questions about your order, please reply to your Order Confirmation email (that way we have your order specifics handy!), and we'll be most happy to help!

Need something in a specific timeframe? Email Hello@SchoolPonytails.com.au with your enquiry.

View our Colour Guide here

View our Style Guide here

View our Size Guide here