Fast despatch | 'Pay in 4' options | Express Post available
Cart 0

Shipping Policy

Fast delivery across Australia and the world

It's really important to us here at Ponytails that you get your parcel in full and on time.

We lovingly send thousands of parcels through WA and "over east" each year, and supply hundreds of schools and clubs out of our Distribution Centre. You'll find us in Port Kennedy, Western Australia, working to AWST business hours.

We make sure your beautiful bows and team products are wrapped carefully so they get to you in one piece, and we're at the Post Office every business day with your parcels,

because we understand that you want your bows now!

 Guarantees about your Ponytails orders: 

  • Orders are processed and shipped on the next business day. Just keep in mind that we observe all national and state holidays (see below for details on closures).
  • Order acknowledgment, confirmation of product availability, and shipment (tracking if available) information will be provided to you via email after your order is processed and shipped.
  • If we need to confirm details with you, we will contact you via any of the supplied contact methods. 


Covid-19 Freight Impacts

Please note that Australia Post have indicated delivery delays across a number of their services, including the Express Post network. This includes OUTGOING and INCOMING mail.

We will continue to get your parcels on their way urgently, however once we lodge them with Australia Post, we're at the mercy of the system!

We continue to believe that the Australia Post network provides the most reliable service nationally and internationally, and ask for your patience in your delivery. Please see the Australia Post website for their most recent Coronavirus Updates.

If you have a birthday party or other time requirement for your purchase, please take these delays in to consideration, and consult the Australia Post website to advise you on your delivery, as we cannot take responsibility if an item does not arrive to you in time due to postal delays.

Please check your tracking, which is emailed to you if you choose Parcel Post or Express Post, and can be found inside "order details" on your shipping confirmation. We are doing the very best we can and appreciate your patience.

Express Post continues to be the fastest option for delivery.

ALL custom orders and pre-orders are likely to be effected by these freight delays. We expect a turnaround of 4-8 weeks at the moment, plus your delivery time. 

These Covid-19 related delays apply to ALL quoted delivery times, on this page and site-wide, and are out of our control.

When will I get my order?

Add to Cart

This message indicates that we are most likely in-stock, and your product will be shipped on the next business day. Get your order in before 9am AWST, and there's a good chance it will be shipped same day!


This message indicates that we are low in stock, or out of stock. We may have a delivery in transit, or may need to manufacture more of these for you.

We always quote 4-8 weeks for any item that is out of stock (but they're generally shipped to you in about 3 weeks; we just like being safe with dates!). 

Personalised products have set order cut-off dates. Please see the individual product page for details.

T-shirts can take up to 7 business days to arrive.

Chinese New Year factory closures may hamper our incoming deliveries. This occurs between January - March annually. See below for more details on ETAs.

Orders shipped by Australia Post

For tracked parcels, we email the tracking link to you in your Shipping Confirmation email. If you can't see it, click "View Your Order" on your Shipping Confirmation email; this will click through to the tracking details. If you're still having troubles, reply to your confirmation email, and we'll get back to you ASAP.

All dates are estimates and actual delivery dates may vary (please contact Australia Post for an estimated delivery time from the 6171 postcode).  

XS Parcel - size limited, untracked $3.60: 

Please note that this is an untracked "large letter" service and must fit within the strict Australia Post size guidelines. We cannot trace this order once it is in the mail

Tracked Parcel Post $9.70

Can take 5-10 business days. Refer to Australia Post for estimations from the 6171 postcode

Tracked Express Parcel $12.70

Can take 1-3 business days. Refer to Australia Post for estimations from the 6171 postcode.

Orders shipped by Express Courier (e.g. StarTrack National Premium ATL, TNT)

AEROSOL PRODUCTS: Please note that these products (e.g. coloured hair spray) can not be sent via Australia Post's Express Post service / Air / International.

All states except WA: Orders of aerosols will have the option for Parcel Post (road only, up to 2 cans), or Road Express Courier, Australia-wide. We will be in contact if there are any adjustments required in regards to your shipping charges.

WA: Orders of aerosols will have the option for Parcel Post (road only, up to 2 cans), Express Post (road only, up to 2 cans), or Road Express Courier.

StarTrack orders usually take 1-3 business days from order fulfillment. All StarTrack National Premium ATL  orders come with Authority To Leave - please be sure you have written your delivery address correctly. Refer to StarTrack for estimations from the 6171 postcode.

Delivery to Parcel Lockers or PO Boxes may incur extra fees if the shipping supplier charges them.

FREE Pick-up from our WA DC

Just choose "Pick-up" as your delivery option

Unless otherwise advised, collection is Monday - Friday 9am - 1pm

Please note that we do not keep any cash or valuables on the premises

You will find us on the corner of Toynbee Way and Paxton Way, at Unit 4, 21 Paxton Way, Port Kennedy (we're inside the Silicone Beads Australia building).

Deliver to school

This is really important:

All "deliver to school" orders are held back in our Distribution Centre for the shipping date set by your fundraising school or club.

This could be the next day, or it could be weeks or months away. Please contact your school or club's parent committee to confirm the next delivery date. It's usually once per school term.

If you would rather get your order now, you can certainly choose Parcel Post or Express Post, and we'll get it on the way!

Orders arrive individually packed and labelled. Select your school from the drop down menu, and take note of the delivery time frame. This option is only available to those with students enrolled at the school / club.

If you choose "Deliver to School" as your shipping method, but we can't see your school details, we'll get in touch by email. If your school isn't registered to fundraise, there will be shipping costs associated with your order, so we'll forward you an invoice. 

If your school's not registered, and you'd like to present some info to them, we can send you an Info Kit.

Custom orders

Custom items are likely to need manufactured, and this takes 4-8 weeks. All orders containing custom items will be posted once all items on the order are available, unless you select otherwise.

If we have some products from your order in-stock now, we'll contact you via email with an option for split delivery if you've not made the selection already.

  • If you choose this option, we would send your in-stock items now, and your custom items when they arrive.
  • There are extra shipping costs associated with this option, so we'll send an invoice incase this is the option you'd prefer.
  • Just reply to the email, or pay the invoice, to have your order split in to 2 parcels. 

Please note that during the Chinese New Year period (this changes every year, but occurs from late January - March), custom orders will take up to 12 weeks to arrive. 

International orders

Thanks for checking out our Aussie bow store!

  • Customs in your country may charge taxes when your parcel arrives
  • We do not automatically include your country's taxes when you purchase. Please keep this in mind when evaluating the cost of your goods
  • We use international couriers and Australia Post to ship internationally.
  • All products, shipping, and pricing is quoted in $AUD
Wholesale orders

Shipping fees go by weight/cubic size of your parcel. As a general guide:

  • Small satchels to 5kg = $9.30 shipping by Australia Post Parcel Post service
  • Medium satchels to 5kg = $12.30 shipping by Australia Post Parcel Post service
  • Large satchels to 5kg = $15.95 shipping by Australia Post Parcel Post service
  • Extra large satchels (e.g. 300 curly ties) to 5kg = $19.20 shipping by Australia Post Parcel Post service
  • Orders with aerosols = $41+ shipping by StarTrack Road Express service, depending on the size of your order. Note that there are dangerous goods handling charges included in this price.  
  • Optional Express Post upgrades available (email for a quote)

  • Office/Distribution Centre closures
  • New Year’s Day
  • Australia Day
  • Labour Day
  • Good Friday
  • Easter Monday
  • Anzac Day
  • WA Day
  • Queens Birthday
  • Christmas Day
  • Boxing Day
  • 2 weeks circa Christmas and New Year: limited hours. Shipping delays may occur, and Click and Collect times will vary/may be unavailable. Please check our Facebook page for the most up to date information
  • New Year's Eve

  • If you have any further questions about your order, email us at or click the Message Us button at the bottom of this page.

    Item is added to cart